Andalusians have made 761,148 transactions with Salud Responde since the start of the flu and Covid-19 vaccination campaign.

Andalusians have made 761,148 transactions with Salud Responde since the start of the flu and Covid-19 vaccination campaign
The busiest day of the period was Monday 17 October when more than 51,000 vaccination appointments were allocated.

The Regional Ministry of Health and Consumer Affairs, through the Salud Responde service, has attended from 3 October to 22 December 2022 a total of 761,148 queries from Andalusians aimed at managing their vaccination appointments and which have been carried out both through the 955 545 060 line and the Salud Responde mobile app.

In these months, 264,364 appointments for vaccination have been set through Salud Responde, with the Salud Responde app being the channel most used by Andalusians and which has registered 68% of the appointments assigned. This campaign includes influenza vaccination and the administration of booster doses of Covid-19 in people over 12 years of age who have it indicated and in children between 5 and 11 years of age who start or complete the first vaccination, or those with risk conditions that require booster doses. Pneumococcal vaccine is also administered to those who need it.

The influenza virus is easily transmitted from person to person through droplets of saliva expelled when coughing, sneezing or talking and by indirect spread through contact with contaminated hands or other objects. The mechanism is very similar to that of coronaviruses.

One of the most relevant novelties for this campaign is the systematic flu vaccination of children between 6 and 59 months of age (both inclusive), i.e. up to 4 years and 11 months, as recommended by the World Health Organisation, due to the significant burden of disease and the important role in the transmission of the virus to the rest of the community. Of the total number of appointments assigned in this period from Salud Responde, 4,735 correspond to minors.

The average service level of Salud Responde has remained above 98.2%, with users waiting less than one minute (44 seconds) for their call to be answered, which shows that practically all calls received have been attended by the managers or by the Intelligent Call Response system (IVR).

The distribution by province of the 264,364 appointments assigned through Salud Responde was as follows: Almeria 5.36% of appointments, Cadiz 12.58%, Cordoba 10.13%, Granada 10.24%, Huelva 6%, Jaen 5.10%, Malaga 25% and Seville 25.59% of appointments.

Request appointments from the Salud Responde application

Health and Consumer Affairs recommends that users preferably use the free Salud Responde application or the ClicSalud+ website to make vaccination appointments for the flu campaign and Covid 19. The Salud Responde app is accessible to all Andalusians and can be downloaded free of charge from the shops of the main platforms of the latest generation of devices (App Store for iOS devices and Google Play for Android devices and the Windows Store for Windows Phone devices).

People who install the application for the first time must enter their personal details (ID and NUHSA number) or those of the person they wish to register, which will be recorded in the system so that they can access their appointments, receive health alerts and have access to all the new services that the Regional Ministry of Health and Consumer Affairs makes available to Andalusians through Salud Responde.

 

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