The mobile application ‘Salud Andalucía’, launched in 2020 by the Regional Ministry of Health and Consumer Affairs as a catalyst for all institutional mobile applications of the Andalusian public health system, has reached six million downloads and has experienced exponential growth. This position has been consolidated over time, consolidating its position as an unequivocal benchmark in health applications for Andalusian citizens. To date, it still has two and a half million active users.
During the pandemic, ‘Salud Andalucía’ has played a key role in the need to verify the health status of citizens to allow access to a large number of services and establishments, incorporating services such as the European Union’s COVID Digital Certificate. In this way, the app has made it possible for all those people, companies and Andalusian entities that had to apply these regulations to articulate these controls in an easy and immediate way. Currently, there have been nearly 20 million accesses to functionalities related to this COVID certificate.
Another of the services of ‘Salud Andalucía’, which has also been in great demand, is the consultation of health information, which has been possible thanks to the integration with ClicSalud+ and which has obtained more than 29 million accesses, including more than 10 million to the “Request Primary Care Appointment” functionality. Access to health information requires secure identification, for which specific user assistance has been incorporated into the Andalusian Health Service website.
Finally, the Regional Ministry of Health and Consumer Affairs recommends that once citizens have the application on their mobile devices, they should configure their phones to receive personalised notifications, a service offered by ‘Salud Andalucía’ which will be key in the future to bring health services closer to citizens.
The ‘Salud Andalucía’ App, and the improvement and evolution of some applications that include it, have been launched thanks to the agreement signed in 2018 between the Andalusian Health Service and the public entity Red.es for the application of ICT in the management of chronicity and continuity of care in the Andalusian public health system. This agreement is co-financed through the European Regional Development Fund (ERDF) under Spain’s Multi-regional Operational Programme (POPE).