There is a wide variety of cosmetic products, with different functions, be they aesthetic or for the health and hygiene of the skin, hair, nails, etc., and presented as creams, lotions, milks, ointments, gels, powders or nail polishes.
The Directorate General for Consumer Affairs stresses that, when purchasing a cosmetic product, one of the fundamental aspects is the information we receive. The most important is the information on the label, so that the user can obtain complete information identifying the product, its function and the ingredients it contains, as well as describing the instructions for use or the precautions and warnings.
The label stands as a guarantee of product safety. If we do not understand any aspect of the labelling, we should consult the specialised staff of the establishment.
Also, based on this information, we must be especially vigilant if we suffer from any type of allergy or irritation with regard to a certain product. Normally, it is the perfumes and preservatives contained in cosmetics that cause reactions. Thus, if you have an allergy or a history of allergy, you should be wary of the term ‘hypoallergenic’ and check the ingredients of the product in detail.
It is also important to compare prices between different establishments or websites, which should be trustworthy. Cosmetic products should never be purchased, for example, from street vendors or from unsafe websites.
Consumers are reminded of the importance of demanding and keeping the invoice or receipt of purchase, which is essential for possible complaints or, if necessary, refunds.
Establishments are obliged to have (and publicise) the Complaints and Claims Form available to consumers who request it.
Finally, it is recommended to go to an establishment that is a member of the Consumer Arbitration System, an additional guarantee for consumers and users.